Client Success

Committed to Client Success from Configuration to Optimization

Client Success Framework
Your success is dependent on more than the right technology; it demands skilled product support specialists, access to the right resources, engaging client events, and a proven client success framework. We provide many resources and guide you every step of the way.

Account Manager
Your dedicated Account Manager is able to assist with: the Client Success framework, your launch strategy, tips & tricks to optimize Growth Edition, and consulting package options. If you don't know who your Account Manager is, please email gesales@csod.com.

Global Product Support
Our premier Support team is accessible 24/7 globally via phone or email to answer technical product questions, contact Support.

Hands-on Admin 101 Training
Admin 101 is an interactive workshop that teaches you how to configure & customize your portal. The free training covers: key considerations, steps to set-up and launch your solution, and a demonstration of the performance review workflow. Whether you are the primary system admin or were recently granted admin rights, we encourage you to attend Admin 101, sign up here.

Monthly Office Hours
Dial in for Office Hours to get live help from product support specialists and even learn about how other Growth Edition clients are using the tool. We hope to see you at upcoming Office Hours, sign up here.

Client Success Center
Our client community will help you connect, learn, and resolve. The success center is a tool in which you’re able to: sign up for client events, gain access to key resources, network with other Growth Edition clients, and read industry best practice articles. Take a look around the client community, register/login here.

Online Help
All Growth Edition users can easily access our Help portal to quickly find answers to any product questions. Here are the direct URL pages to the main online user guides:
Admins: Quick Setup Instructions for Admins
Managers: Getting Started for Managers
Employees: Getting Started for Employees

Additional Consulting Services, available for purchase:
Are you looking for someone to help you address your performance approach and provide HR best practices to ultimately improve your company culture? Learn more about Cornerstone's consulting partner, Pendolino Group.

Client Success

Committed to Client Success from Configuration to Optimization